Here’s a pleasant — and frankly unexpected — update from Apple. The company just announced Self Service Repair, a new program designed to let users perform common repairs on devices at home. Through the program, users with damaged devices will be sent “Apple genuine” tools and components — same as the ones they use at the Genius Bar.
The company will also be offering up online repair manuals (text, not video), accessible through the new Apple Self Service Repair Online Store. The system is similar to the one the company rolled out for Independent Repair Providers (of which there are currently 2,800 in the U.S. plus 5,000 Apple Authorized Service Providers), beginning with the iPhone 12 and 13, focused on display, battery and camera fixes. A similar service for M1Macs will be launching “soon” after.
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed,” COO Jeff Williams said in a release tied to the announcement. “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”