'A public relations nightmare': Ticketmaster recruits pros for secret scalper program

 | Dave Seglins, Rachel Houlihan, Laura Clementson  09/20/2018 2:52 PM MDT
Credit: ElfieTakesPictures -  Flickr

Box-office giant Ticketmaster is recruiting professional scalpers who cheat its own system to expand its resale business and squeeze more money out of fans, a CBC News/Toronto Star investigation reveals.

In July, the news outlets sent a pair of reporters undercover to Ticket Summit 2018, a ticketing and live entertainment convention at Caesars Palace in Las Vegas.

Posing as scalpers and equipped with hidden cameras, the journalists were pitched on Ticketmaster's professional reseller program.

Company representatives told them Ticketmaster's resale division turns a blind eye to scalpers who use ticket-buying bots and fake identities to snatch up tickets and then resell them on the site for inflated prices. Those pricey resale tickets include extra fees for Ticketmaster.

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